:root {
  --bg: #f5f6f8;
  --surface: #ffffff;
  --ink: #111827;
  --ink-2: #374151;
  --muted: #6b7280;
  --line: #e5e7eb;
  --line-2: #d1d5db;
  --brand: #1e40af;
  --brand-hover: #1e3a8a;
  --brand-soft: #eff4ff;
  --nav-bg: #0f172a;
  --nav-ink: #cbd5e1;
  --nav-muted: #64748b;
  --nav-active: #1e293b;
  --ok: #047857;
  --ok-soft: #ecfdf5;
  --warn: #b45309;
  --warn-soft: #fffbeb;
  --danger: #b91c1c;
  --danger-soft: #fef2f2;
  --grey-soft: #f3f4f6;
  --radius: 8px;
  font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  font-size: 14px;
  color: var(--ink);
  background: var(--bg);
  -webkit-font-smoothing: antialiased;
}
* { box-sizing: border-box; }
body { margin: 0; }

/* ---------- Shell ---------- */
.layout { display: flex; min-height: 100vh; }
.sidebar {
  width: 240px; flex-shrink: 0; background: var(--nav-bg); color: var(--nav-ink);
  display: flex; flex-direction: column; position: sticky; top: 0; height: 100vh; padding: 18px 12px 12px;
}
.sidebar[hidden] { display: none; }
.brand { display: flex; gap: 10px; align-items: center; padding: 0 6px 18px; }
.logo {
  width: 32px; height: 32px; border-radius: 7px; background: var(--brand); color: #fff;
  display: grid; place-items: center; font-weight: 700; font-size: 12px; letter-spacing: .02em; flex-shrink: 0;
}
.brand-name { color: #fff; font-weight: 600; font-size: 14px; line-height: 1.2; }
.brand-sub { color: var(--nav-muted); font-size: 11px; margin-top: 2px; }
.sidebar .new-case { width: 100%; margin-bottom: 14px; justify-content: center; }
.nav { display: flex; flex-direction: column; gap: 1px; flex: 1; overflow-y: auto; }
.nav-section { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .06em; color: var(--nav-muted); padding: 16px 10px 6px; }
.nav button {
  all: unset; cursor: pointer; display: flex; align-items: center; gap: 10px;
  padding: 7px 10px; border-radius: 6px; font-size: 13px; color: var(--nav-ink);
}
.nav button:hover { background: var(--nav-active); color: #fff; }
.nav button.active { background: var(--nav-active); color: #fff; font-weight: 500; box-shadow: inset 2px 0 0 #60a5fa; }
.nav svg { width: 16px; height: 16px; flex-shrink: 0; opacity: .8; }
.nav .count { margin-left: auto; font-size: 11px; background: #334155; color: #e2e8f0; border-radius: 999px; padding: 1px 7px; }
.account { border-top: 1px solid #1e293b; padding: 12px 4px 0; display: flex; align-items: center; gap: 10px; }
.avatar {
  width: 32px; height: 32px; border-radius: 50%; background: #334155; color: #fff;
  display: grid; place-items: center; font-size: 12px; font-weight: 600; flex-shrink: 0;
}
.account .meta { flex: 1; min-width: 0; }
.account .name { color: #fff; font-size: 13px; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.account .role { color: var(--nav-muted); font-size: 11px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.account .signout { all: unset; cursor: pointer; color: var(--nav-muted); padding: 6px; border-radius: 6px; display: grid; place-items: center; }
.account .signout:hover { background: var(--nav-active); color: #fff; }
.account .signout svg { width: 16px; height: 16px; }

.content { flex: 1; min-width: 0; padding: 24px 32px 40px; max-width: 1240px; }

/* ---------- Page header ---------- */
.crumbs { font-size: 12px; color: var(--muted); margin-bottom: 6px; display: flex; gap: 6px; align-items: center; }
.crumbs button { all: unset; cursor: pointer; color: var(--muted); }
.crumbs button:hover { color: var(--ink); text-decoration: underline; }
.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 20px; }
.page-head h1 { margin: 0; font-size: 22px; font-weight: 600; letter-spacing: -.01em; display: flex; align-items: center; gap: 10px; }
.page-head p { margin: 4px 0 0; color: var(--muted); font-size: 13px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* ---------- Controls ---------- */
.btn {
  font: inherit; font-size: 13px; font-weight: 500; line-height: 1; padding: 9px 14px; border-radius: 6px; cursor: pointer;
  border: 1px solid var(--line-2); background: var(--surface); color: var(--ink-2);
  display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
}
.btn:hover { background: #f9fafb; border-color: #9ca3af; }
.btn svg { width: 14px; height: 14px; }
.btn.primary { background: var(--brand); border-color: var(--brand); color: #fff; }
.btn.primary:hover { background: var(--brand-hover); }
.btn.danger { color: var(--danger); border-color: #fecaca; }
.btn.danger:hover { background: var(--danger-soft); }
.btn.ghost { border-color: transparent; background: transparent; }
.btn.sm { padding: 6px 10px; font-size: 12px; }
.btn:disabled { opacity: .5; cursor: not-allowed; }
input, select {
  font: inherit; font-size: 13px; padding: 8px 10px; border: 1px solid var(--line-2); border-radius: 6px;
  width: 100%; background: #fff; color: var(--ink);
}
input:focus, select:focus { outline: 2px solid #bfdbfe; border-color: var(--brand); }
input:disabled { background: var(--grey-soft); color: var(--muted); }
label.field { display: block; font-size: 12px; font-weight: 500; color: var(--ink-2); margin-bottom: 5px; }
.req { color: var(--danger); }
.help { font-size: 12px; color: var(--muted); margin-top: 4px; }
.check { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; margin: 0 14px 6px 0; cursor: pointer; }
.check input { width: auto; }

/* ---------- Surfaces ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 16px; }
.card-head { display: flex; justify-content: space-between; align-items: center; padding: 14px 18px; border-bottom: 1px solid var(--line); }
.card-head h2 { margin: 0; font-size: 14px; font-weight: 600; }
.card-body { padding: 18px; }
.card-foot { display: flex; justify-content: flex-end; gap: 8px; padding: 12px 18px; border-top: 1px solid var(--line); background: #fafafa; border-radius: 0 0 var(--radius) var(--radius); }
.section-title { font-size: 12px; font-weight: 600; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); margin: 0 0 12px; }
.form-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px 16px; }
.form-grid.two { grid-template-columns: repeat(2, 1fr); }
.split { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.callout { display: flex; gap: 10px; padding: 12px 14px; background: var(--brand-soft); border: 1px solid #dbe5ff; border-radius: 6px; font-size: 12px; color: #1e3a8a; }
.callout svg { width: 16px; height: 16px; flex-shrink: 0; margin-top: 1px; }

/* ---------- Pipeline ---------- */
.pipeline { display: grid; grid-template-columns: repeat(6, 1fr); gap: 0; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 16px; overflow: hidden; }
.pipe { all: unset; cursor: pointer; padding: 12px 14px; border-right: 1px solid var(--line); position: relative; }
.pipe:last-child { border-right: none; }
.pipe:hover { background: #fafafa; }
.pipe.active { background: var(--brand-soft); box-shadow: inset 0 -2px 0 var(--brand); }
.pipe .step-no { font-size: 11px; color: var(--muted); font-weight: 500; }
.pipe .label { font-size: 12px; font-weight: 600; color: var(--ink-2); margin-top: 2px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pipe .num { font-size: 22px; font-weight: 600; margin-top: 6px; }
.pipe .od { font-size: 11px; color: var(--danger); font-weight: 500; }

/* ---------- Toolbar & table ---------- */
.toolbar { display: flex; gap: 8px; align-items: center; padding: 12px 14px; border-bottom: 1px solid var(--line); }
.search { position: relative; flex: 0 1 320px; }
.search svg { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); width: 14px; height: 14px; color: var(--muted); }
.search input { padding-left: 30px; }
.toolbar .spacer { flex: 1; }
.filter-tag { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; background: var(--brand-soft); color: var(--brand); border-radius: 999px; padding: 4px 6px 4px 10px; }
.filter-tag button { all: unset; cursor: pointer; padding: 0 4px; font-size: 14px; line-height: 1; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); background: #fafafa; padding: 9px 14px; border-bottom: 1px solid var(--line); white-space: nowrap; }
td { padding: 11px 14px; border-bottom: 1px solid var(--line); vertical-align: middle; color: var(--ink-2); }
tr:last-child td { border-bottom: none; }
tr.clickable { cursor: pointer; }
tr.clickable:hover td { background: #f9fafb; }
td.primary-cell { color: var(--ink); font-weight: 500; }
td .sub { display: block; font-size: 12px; color: var(--muted); font-weight: 400; margin-top: 2px; }
.empty-state { padding: 48px 20px; text-align: center; color: var(--muted); }
.empty-state strong { display: block; color: var(--ink); font-size: 14px; margin-bottom: 4px; }
.table-foot { padding: 10px 14px; font-size: 12px; color: var(--muted); border-top: 1px solid var(--line); }

/* ---------- Badges ---------- */
.badge { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 500; padding: 2px 8px; border-radius: 4px; white-space: nowrap; border: 1px solid transparent; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.badge.plain::before { display: none; }
.b-progress { background: var(--brand-soft); color: var(--brand); border-color: #dbe5ff; }
.b-ok { background: var(--ok-soft); color: var(--ok); border-color: #a7f3d0; }
.b-warn { background: var(--warn-soft); color: var(--warn); border-color: #fde68a; }
.b-danger { background: var(--danger-soft); color: var(--danger); border-color: #fecaca; }
.b-grey { background: var(--grey-soft); color: var(--muted); border-color: var(--line); }
.b-role { background: var(--grey-soft); color: var(--ink-2); border-color: var(--line); }
.b-super { background: #1e293b; color: #fff; }
.sla { font-size: 12px; color: var(--muted); }
.sla.over { color: var(--danger); font-weight: 500; }

/* ---------- Case ---------- */
.stepper { display: grid; grid-template-columns: repeat(6, 1fr); padding: 18px; gap: 8px; }
.st { position: relative; padding-top: 30px; font-size: 12px; }
.st::before { content: ""; position: absolute; top: 11px; left: 26px; right: -8px; height: 2px; background: var(--line); }
.st:last-child::before { display: none; }
.st .dot {
  position: absolute; top: 0; left: 0; width: 24px; height: 24px; border-radius: 50%; border: 2px solid var(--line-2);
  background: #fff; display: grid; place-items: center; font-size: 11px; font-weight: 600; color: var(--muted); z-index: 1;
}
.st.done::before { background: var(--ok); }
.st.done .dot { background: var(--ok); border-color: var(--ok); color: #fff; }
.st.current .dot { border-color: var(--brand); color: var(--brand); box-shadow: 0 0 0 3px #dbe5ff; }
.st.hold .dot { border-color: var(--warn); color: var(--warn); box-shadow: 0 0 0 3px #fde68a; }
.st.overdue .dot { border-color: var(--danger); color: var(--danger); box-shadow: 0 0 0 3px #fecaca; }
.st .t { font-weight: 600; color: var(--ink); margin-bottom: 2px; }
.st .h { color: var(--muted); line-height: 1.35; }
.st .s { margin-top: 6px; color: var(--ink-2); }
.st .s small { display: block; color: var(--muted); }
dl.details { display: grid; grid-template-columns: 160px 1fr; gap: 10px 16px; margin: 0; }
dl.details dt { color: var(--muted); font-size: 13px; }
dl.details dd { margin: 0; color: var(--ink); }
dl.details dd .sub { display: block; font-size: 12px; color: var(--muted); }

/* ---------- Directory picker ---------- */
.picker { position: relative; }
.picker .search { flex: none; max-width: 100%; }
.picker-menu {
  position: absolute; z-index: 10; left: 0; right: 0; margin-top: 4px; background: #fff; border: 1px solid var(--line);
  border-radius: 8px; box-shadow: 0 8px 24px rgba(15, 23, 42, .12); max-height: 280px; overflow: auto;
}
.picker-menu button {
  display: block; width: 100%; text-align: left; background: none; border: 0; border-bottom: 1px solid var(--line);
  padding: 9px 12px; cursor: pointer; font: inherit; color: var(--ink);
}
.picker-menu button:last-child { border-bottom: 0; }
.picker-menu button:hover { background: var(--grey-soft); }
.picker-menu span, .picker-selected .who span { display: block; font-size: 12px; color: var(--muted); }
.picker-selected { display: flex; align-items: center; gap: 10px; border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; }
.picker-selected[hidden], .picker-menu[hidden], .picker .search[hidden] { display: none; }
.picker-selected .who { flex: 1; min-width: 0; }
.avatar.sm { width: 28px; height: 28px; font-size: 11px; background: #1e3a8a; }
/* ---------- Sortable tables and pager ---------- */
th.sortable { cursor: pointer; user-select: none; white-space: nowrap; }
th.sortable:hover { color: var(--ink); }
th.sortable .arrow { margin-left: 4px; font-size: 9px; color: #94a3b8; }
th.sorted { color: var(--ink); }
th.sorted .arrow { color: #1d4ed8; }
.pager { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.pager .spacer { flex: 1; }
.pager-size { display: flex; align-items: center; gap: 6px; }
.pager-size select, .toolbar-select { width: auto; padding: 5px 8px; font-size: 13px; }
.btn:disabled { opacity: .45; cursor: not-allowed; }

/* ---------- Role dropdown ---------- */
.role-trigger {
  display: inline-flex; align-items: center; gap: 8px; min-width: 180px; background: #fff; border: 1px solid var(--line);
  border-radius: 6px; padding: 4px 8px 0; cursor: pointer; font: inherit; text-align: left;
}
.role-trigger:hover { border-color: #94a3b8; }
.role-trigger[aria-expanded="true"] { border-color: #1d4ed8; box-shadow: 0 0 0 3px rgba(29, 78, 216, .12); }
.role-trigger .role-badges { flex: 1; }
.role-trigger .role-badges .sla { display: inline-block; margin-bottom: 4px; }
.role-trigger .chev { color: var(--muted); font-size: 13px; margin-bottom: 4px; }
.role-static .sla { display: block; font-size: 11px; }
.role-menu {
  position: fixed; z-index: 50; width: 300px; background: #fff; border: 1px solid var(--line); border-radius: 8px;
  box-shadow: 0 12px 32px rgba(15, 23, 42, .16); padding: 6px;
}
.role-menu[hidden] { display: none; }
.role-menu-head { font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); padding: 6px 8px; }
.role-opt { display: flex; gap: 10px; align-items: flex-start; padding: 7px 8px; border-radius: 6px; cursor: pointer; }
.role-opt:hover { background: var(--grey-soft); }
.role-opt.disabled { opacity: .5; cursor: not-allowed; }
.role-opt input { width: auto; margin-top: 3px; }
.role-opt small { display: block; color: var(--muted); font-size: 12px; }
.toast {
  position: fixed; right: 24px; bottom: 24px; z-index: 60; background: #0f172a; color: #fff; padding: 10px 14px;
  border-radius: 8px; font-size: 13px; box-shadow: 0 8px 24px rgba(15, 23, 42, .25);
}
.toast.bad { background: #b91c1c; }
.toast[hidden] { display: none; }
.link-btn { background: none; border: 0; padding: 0; color: #1d4ed8; cursor: pointer; font: inherit; text-decoration: underline; }
.kv { display: flex; justify-content: space-between; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--line); font-size: 13px; }
.kv:last-child { border-bottom: none; }
.kv span:first-child { color: var(--muted); }
.kv span:last-child { text-align: right; }
.error { color: var(--danger); font-size: 13px; }
.success { color: var(--ok); font-size: 13px; }
.msg { min-height: 0; }
.msg:not(:empty) { margin-top: 10px; }
code { font-size: 12px; background: var(--grey-soft); padding: 1px 5px; border-radius: 4px; }

/* ---------- Sign-in ---------- */
.signin { min-height: 100vh; display: grid; place-items: center; width: 100%; }
.signin .card { width: 400px; }
.signin .brand { padding: 0 0 18px; }
.signin .brand-name { color: var(--ink); }
.signin .brand-sub { color: var(--muted); }

@media (max-width: 1000px) {
  .split { grid-template-columns: 1fr; }
  .form-grid { grid-template-columns: 1fr 1fr; }
  .pipeline, .stepper { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 760px) {
  .layout { flex-direction: column; }
  .sidebar { width: 100%; height: auto; position: static; }
  .content { padding: 16px; }
  .form-grid, .form-grid.two { grid-template-columns: 1fr; }
  .pipeline, .stepper { grid-template-columns: repeat(2, 1fr); }
}